This preview shows pages 1–3. Sign up to view the full content.
This preview has intentionally blurred sections. Sign up to view the full version.View Full Document
Unformatted text preview: Chapter 9Training Human Resources MULTIPLE CHOICE 1. _____ provides employees with specific, identifiable knowledge and skills for use in their present jobs. a. Orientation b. Learning c. Employee development d. Training ANS: D PTS: 1 DIF: Easy REF: p. 260 OBJ: 1 NAT: AACSB Reflective Thinking LOC: HRM TOP: Definitional 2. Development is distinguished from training, in that a. development is broader in scope, focusing on individuals gaining new capabilities useful for both present and future jobs. b. EEO laws and regulations apply primarily to training not development. c. training is usually provided internally whereas development takes place in external learn- ing environments. d. development provides people with specific, identifiable knowledge and skills for use on their present jobs. ANS: A PTS: 1 DIF: Easy REF: p. 260 OBJ: 1 NAT: AACSB Reflective Thinking LOC: HRM TOP: Definitional 3. A fitness center is planning to invest in specialized pieces of exercise equipment. This equipment is highly effective, but the customers could be injured if the equipment is used incorrectly. So, the fit- ness center is sending its exercise instructors to a certified training program to learn how to use these machines correctly. This would be classified as a. required and regular training. b. job/technical training. c. problem-solving training. d. developmental training. ANS: B PTS: 1 DIF: Moderate REF: p. 260 OBJ: 1 NAT: AACSB Analytic LOC: HRM TOP: Application 4. Henry is scheduling a program on handling hazardous materials for production employees at the chem- ical plant to comply with OSHA regulations. This type of program is classified as __________ train- ing. a. job/technical b. required and regular c. developmental d. problem-solving ANS: B PTS: 1 DIF: Easy REF: p. 260 OBJ: 1 NAT: AACSB Analytic LOC: HRM TOP: Application 5. Ben, a new manager, is being sent to a series of seminars to bring his communication, meeting man- agement, and team-building skills to the higher level needed for his new duties. Ben is being trained in _________ skills. a. emotional b. soft c. tangible d. concrete ANS: B PTS: 1 DIF: Moderate REF: p. 260 OBJ: 1 NAT: AACSB Analytic LOC: HRM TOP: Application 6. Training is an area targeted by employment laws and regulations. A primary discrimination concern centers on the a. methods by which mentors are selected and allocated. b. diversity content of training programs. c. amount of expenditures on training of minority and disabled employees versus training of majority and able-bodied employees. d. criteria used to select individuals for inclusion in training programs. ANS: D PTS: 1 DIF: Moderate REF: p. 260 OBJ: 1 NAT: AACSB Reflective Thinking LOC: HRM TOP: Conceptual 7. The planned introduction of new employees to their jobs, coworkers, and the organization is a defini- tion of a. orientation....
View Full Document
This note was uploaded on 07/05/2011 for the course BUS 102 at San Jose State.