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Unformatted text preview: By using this approach, HR is playing the major roles of strategic , operational , and administrative for SYSCO. Again, HR’s role at SYSCO is keep active and keeping change. 2. Discuss what types of HR changes could have affected reductions in workers compensation expenses, employee turnover, and increase in customer satisfaction? Answer : Using the survey data(implemented a variety of programs and services ), based on employee and managerial input , HR developed initiatives to increase safety which reduced worker’s compensation . These saving are due to reduced time and money spent recruiting , selecting and training new employees . Another area where HR has contributed which data gathered through the VRC has been used to revise base pay and incentive programs , increase driver retention rates and improve safety records and , of course , customer satisfactions rates increased ....
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This note was uploaded on 07/05/2011 for the course BUS 102 at San Jose State University .