Unformatted text preview: Quality Management 0 Quality 0 The ability of a product or service to consistently
meet or exceed customer expectations 0 Prior to the 19703 and 19805, quality was not a focal
point of U.S. companies a Foreign competition, clue in part to a focus on quality,
was able to capture significant shares of US.
markets 0 Since the 1980s, quality has been increasingly
embraced by U.S. executives ...
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- Spring '11