Unformatted text preview: Determinants of Quality 0 Quality of design a Intention of designers to include or exclude features in a
product or service a Quality of conformance o The degree to which goods or services conform to the intent If
the designers :- Ease-of-Use and user instructions a Increasethe likelihood that a product will be used for its
intended purpose and in such a way that it will continue to
function properly and safely 0 After-the-sale service
0 Taking care of issues and problemsthat arise afterthe sale ...
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- Spring '11