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投影片10

投影&cced...

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Unformatted text preview: Responsibility for Quality 0 Everyone in the organization has some responsibility for quality, but certain areas ofthe organization are involved in activities that make them key areas of responsibility. 0 Top management a Design 0 Procurement 0 Production/operations :- Quality assurance 0 Packaging and shipping 0 Marketing and sales a Customer service ...
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