Comm 240.StudyGuidesChap6and7

Comm 240.StudyGuidesChap6and7 - Comm 240 Study Guides...

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Comm 240 – Study Guides Chapter 6 – Listening and Responding to Others 1. About how much waking time does the average person spend listening to others? a. 45-55% 2. What elements are involved in the listening process? a. Remembering b. Physically receiving messages c. Selecting and organizing info d. Interpreting comm. e. responding 3. How can you develop mindfulness? a. Empty your mind, concentrate, evaluate 4. What kinds of physiological factors affect our ability to hear? a. Hearing deficient, tired, stressed, others talking, tv, visuals 5. What is compassionate listening (not in text, but in lecture notes)?\ a. Listening with an open mind, not judgin 6. How can understanding people on their own terms be an ethical responsibility? a. You get where theyre coming from even if you don’t agree w them 7. Describe each of the five steps Wood says are involved in listening? a. 8. What verbal and nonverbal behaviors are included in being responsive to another person? a. Expressing interest, asking questions, nodding, eye contact, mhmm, 9. Poor listening is often caused by internal obstacles. What are some of those obstacles? Which one is the one that tends to block your listening efforts most? a.
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Comm 240.StudyGuidesChap6and7 - Comm 240 Study Guides...

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