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11PRODUCTION AND OPERATIONS MANAGEMENT Final Exam Name: __Claude A. Price Jr.______ 1. During which phase of a product’s life cycle does low unit cost become a top competitive priority? a. Introduction b. Growth c. Maturity d. Decline 2. Steel mills, paint factories and credit card authorization are examples of a. Projects b. Job shop c. Flow process d. Continuous flow 3. A process map (flow chart) a. Is boundary-less b. Does not include information flow c. Is used as a baseline d. Must include a line of customer visibility 4. A(n) ________________ is a group of ________________ needed to create and deliver an intermediate or final output. a. Process; value chains b. Activity; tasks c. Task; activities d. Activity; processes 5. Which is the correct order of hierarchy? a. Activity, task, process, value chain b. Value chain, process, task, activity c. Process, value chain, activity, task d. Value chain, process, activity, task
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6. Explain why the product-process matrix does not transfer well to services. *Product-process matrix was especially design to be implemented and used for manufacturing goods, and wasn’t created to be used in issues of services. Product-process Matrix: a model that describes the alignment of process choice with characteristics of the manufactured goods. 7. 7. Discuss both a process map (flow chart) and a process boundary. Why is each important? *Process Map: describes the sequence of all process activities and tasks necessary to create and deliver a desired output or outcome. It is important because it is used as a “Baseline” to provide a means for analyzing the process and identifying improved designs. *Process Boundary: is the beginning or end of a process. It is important because it makes it easier obtaining senior management support, assigning process ownership to individual or teams, identifying key interfaces with internal or external customers, and identifying where performance measurements should be taken. 8. All of the following are valid purposes for layout studies except a. Minimize delays in materials handling and customer movement b. Increase bottlenecks c. Promote employee morale and customer satisfaction d. maintain flexibility 9. A ____________ layout is an arrangement based on the sequence of operations that are
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This note was uploaded on 07/10/2011 for the course BUSINESS 450 taught by Professor Bayer during the Spring '11 term at Limestone.

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