attitude - Foundations of OB: Attitudes, perception,...

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Foundations of OB: Attitudes, perception, personality and learning Week 9
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L E A R N I N G O U T L I N E 1. Why look at individual behaviour? Describe the focus and the goals of organisational behaviour. Explain the concept of an organisation as an iceberg. Define 5 behaviours that managers want to explain, predict, and influence. Attitudes 2. Attitudes Describe the three components of an attitude. Discuss three job-related attitudes. Describe the impact of job satisfaction has on employee behaviour Explain how individuals reconcile inconsistencies between attitudes and behaviour. 3. Personality Contrast the MBTI and the Big Five Model of personality. Describe 5 personality traits that explain behaviour in organisations. Explain how emotions and emotional intelligence impact behaviour 4. Perception Explain how perception relates to individual behaviour. Describe the key elements of attribution theory. Discuss how fundamental attribution error and self-serving bias distort attributions. ame three shortcuts used in judging others Name three shortcuts used in judging others. 5. Learning Explain how operant conditioning helps to understand, predict, and influence behaviour. Describe the implications of social learning theory for managing people at work. Discuss how managers can shape behaviour.
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Understanding individual behaviour Organisational behaviour (OB) The actions of people at work Dual focus of OB Individual behaviour roup behaviour Group behaviour Norms, roles, team building, leadership, and conflict Goals of OB To explain, predict and influence behaviour.
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Organisational behaviour Organisational behaviour is the study of the actions of people at work.
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5 important employee behaviours Employee productivity A performance measure of both efficiency and effectiveness Job satisfaction The individual’s general attitude toward his or her job Absenteeism The failure to report to work when expected Turnover he voluntary and involuntary permanent withdrawal from an The voluntary and involuntary permanent withdrawal from an organisation Organisational citizenship behaviour (OCB) iscretionary behaviour that is not a part of an employee’s Discretionary behaviour that is not a part of an employee’s formal job requirements, but which promotes the effective functioning of the organisation.
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2. ATTITUDES Attitudes Evaluative statements—either favourable or unfavourable— concerning objects, people, or events. Components of an attitude ognitive component: the beliefs opinions knowledge or Cognitive component: the beliefs, opinions, knowledge, or information held by a person.
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This note was uploaded on 07/10/2011 for the course MGMT 1001 taught by Professor Danielellason during the Three '09 term at University of New South Wales.

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attitude - Foundations of OB: Attitudes, perception,...

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