ISDS3115_Ch.7_Quiz

ISDS3115_Ch.7_Quiz - Joshua Solite ISDS 3115 a True b False...

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Joshua Solite ISDS 3115 3/2/2011 Chapter 7 Quiz Questions 1. Arnold Palmer Hospital uses which focus? a. Repetitive b. Process c. Mass customization d. Product e. 2. Professional services typically require low levels of labor intensity. a. True b. False 3. Swift movement through the facility is typical of goods in which approach? a. Product b. Process c. Mass customization d. Repetitive e. 4. An organization’s process strategy a. Is the same as its transformation strategy b. Is concerned with how resources are transformed into goods and services c. Must meet various constraints, including cost d. Will have long-run impact on efficiency and flexibility of production e. All of the above 5. Process control is the use of information technology to monitor and control a physical process a. True b. False 6. Intermittent processes are organized around processes.
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Unformatted text preview: Joshua Solite ISDS 3115 3/2/2011 a. True b. False 7. A product-focused process is commonly used to produce a. High-volume products of either high- or low-variety. b. High-volume, high-variety products. c. Low-variety products at either high- or low-volume d. High-volume, low-variety products e. Low-volume, high-variety products 8. Production technology has had a major impact on services, but as yet there has been little reduction in service labor requirements. a. True b. False 9. The assembly line is a classic example of a repetitive process. a. True b. False 10. Service blueprinting is a process analysis technique that focuses on the customer and the provider’s interaction with the customer. a. True b. False...
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This note was uploaded on 07/10/2011 for the course ISDS 3115 taught by Professor Woosley during the Summer '08 term at LSU.

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ISDS3115_Ch.7_Quiz - Joshua Solite ISDS 3115 a True b False...

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