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Unformatted text preview: Joshua Solite ISDS 3115 3/2/2011 a. True b. False 7. A product-focused process is commonly used to produce a. High-volume products of either high- or low-variety. b. High-volume, high-variety products. c. Low-variety products at either high- or low-volume d. High-volume, low-variety products e. Low-volume, high-variety products 8. Production technology has had a major impact on services, but as yet there has been little reduction in service labor requirements. a. True b. False 9. The assembly line is a classic example of a repetitive process. a. True b. False 10. Service blueprinting is a process analysis technique that focuses on the customer and the provider’s interaction with the customer. a. True b. False...
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This note was uploaded on 07/10/2011 for the course ISDS 3115 taught by Professor Woosley during the Summer '08 term at LSU.
- Summer '08