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Hall - Group Case Study W6 Q4

Hall - Group Case Study W6 Q4 - stand the Italian...

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Question 4: What might account for Melissa’s change in attitude about dealing with the Italian partners after her visit? (Randall Hall) The main thing that may account for Melissa’s change in attitude about dealing with the Italian partners was effective communication. Despite the obvious language barrier, Melissa was able to communicate well with the Italians. She put the message in a way that they could easily understand and accept (text, p.241). Melissa used active listening skills (text p. 250) to under-
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Unformatted text preview: stand the Italian partner’s problems and sources of frustration, and was quickly able to rectify the situation and dispel their confusion. Her ability to both understand their problem, and quickly provide the solution made her feel better about dealing with the Italian partners. The success of the trip and the reason for her change in attitude were hinged on effective communication - “the business of listening and explaining” (text, p. 258)....
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