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Unformatted text preview: stand the Italian partner’s problems and sources of frustration, and was quickly able to rectify the situation and dispel their confusion. Her ability to both understand their problem, and quickly provide the solution made her feel better about dealing with the Italian partners. The success of the trip and the reason for her change in attitude were hinged on effective communication - “the business of listening and explaining” (text, p. 258)....
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This note was uploaded on 07/10/2011 for the course MG 365 taught by Professor Johnbennett during the Winter '09 term at Park.
- Winter '09