Chapter 12 - Steven P. Robbins Mary Coulter 1 Learning...

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1 Steven P. Robbins Mary Coulter
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2 1) Describe a manager’s human resources roles 2) Describe selection devices and their advantages  3) Explain why orientation is so important 4) Identify four types of employee training 5) Contrast the organization’s responsibilities for career development  with the employee’s responsibilities  6) Describe the different performance appraisal methods  7) Identify the advantages of using behaviors rather than traits in  appraising performance  8) Explain actions that can improve the performance appraisal process 9) Explain the impact of layoffs on the organization, and how managers  can manage decruitment 10) Explain what sexual harassment is and what managers need to  know about it 11) Describe how organizations are dealing with work-life balances 12) Explain why a company should care about diversity 13) Identify the 3 critical success factors for creating a culture of  diversity  Learning Objectives
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3 Managerial HR Roles Employee selection Training/development Performance evaluation Promoting Retaining Disciplining Firing
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4 Employee Selection: Legal Environment (EEO) End employment discrimination  Federally protected classes  CRA 1964, Title VII and CRA 1991 Race, color, sex, religion, national origin Other federally protected classes Pregnancy  Citizenship/legal aliens Age 40+ Veterans Disability The Office: Div
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5 Employee Selection: Legal Environment (EEO) Reasonable accommodation  (religion and disability) Additional protected classes recognized under  some state laws, but not federal Marital status (30 states) Sexual orientation (11 states) Tobacco/alcohol use (25 states) HIV/AIDS (8 states) Arrest/criminal conviction (8 states) Weight, personal appearance (Michigan, DC) Companies from these states  may apply policies here (e.g. Apple)
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6 Employee Selection: Employment Law Basics Keep it job related Treat all candidates the same Use valid predictors  (e.g. employment tests) Don’t discriminate on legally  protected characteristics
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7 Types of Selection Devices Application Forms Written Tests Performance  Simulations Interviews Background  Investigations Physical  examinations
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8 Employee Selection: Interviews Most widely used tool Disproportionate influence  on hiring decisions Unstructured = ineffective Favor applicants that  share attitudes Unduly high weight to  negative information Structured = better validity Standard set of questions,  Uniform recording Standardized rating system Use behavioral focus Videos: Interview Devil Wears Prada Betsy’s Interview
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9 Exhibit 12.9 Illegal Interview Questions *
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Chapter 12 - Steven P. Robbins Mary Coulter 1 Learning...

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