Chapter 11 - Chapter11 Communication 1 LearningObjectives 1)

Info iconThis preview shows pages 1–9. Sign up to view the full content.

View Full Document Right Arrow Icon
    1 Communication Chapter 11
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
2 1) Describe the functions of communication and the  communication process model  2) Explain the barriers to effective interpersonal communication  and how to overcome them  3) Contrast advantages and disadvantages of oral versus written  communication and the factors to consider when evaluating  communication methods 4) Explain the importance of non-verbals 5) Identify management implications of the grapevine  6) List behaviors related to effective (active) listening 7) Explain how to provide effective feedback  (and avoid four horsemen) 8) Identify potential issues and how to improve communication  across genders 9) Discuss good email practices 10) Explain the importance of  knowledge management (KM),  well-designed KM systems, and KM cultural support  requirements Learning Objectives
Background image of page 2
3 Communication Communication   is:  The process of sending  and receiving messages.
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
4 Functions of Communication Control  Motivation  Emotional expression  Information Verbal instruction exercise
Background image of page 4
5 The Communication Process Model 2. Sender ENCODES idea in message 3. Message travels over CHANNEL 1. Sender has IDEA 4. Receiver DECODES message 40-60% Loss of Meaning Between Step 1 and 4 NOISE
Background image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
6 The Communication Process Model 2. Sender ENCODES idea in message 3. Message travels over CHANNEL 1. Sender has IDEA 4. Receiver DECODES message 6. Possible additional feedback to receiver 5. Feedback travels to sender NOISE
Background image of page 6
7 Feedback 4 horsemen of the apocalypse Rationalizing/Defensiveness Criticizing/Attacking sender  Contemptuousness/Sarcasm Silent treatment/stonewalling
Background image of page 7

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
8 Oral Communication Advantages Speed  Feedback
Background image of page 8
Image of page 9
This is the end of the preview. Sign up to access the rest of the document.

Page1 / 31

Chapter 11 - Chapter11 Communication 1 LearningObjectives 1)

This preview shows document pages 1 - 9. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online