Chapter 18 - Steven P. Robbins Mary Coulter 1...

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1 Steven P. Robbins Mary Coulter
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L E A R N I N G  O U T L I N E  1. What is control and why is it important? 2. Describe the three steps in the control process 3. Explain why what is measured is more critical than how it’s  measured 4. Explain the three courses of action managers can   take in  controlling 5. Describe the most frequently used measures of organizational  performance and financial control 6. Contrast feedforward, concurrent, and feedback controls 7. Describe how balanced scorecards, benchmarking, and  continuous quality improvement are used in controlling 8. Explain the steps in a quality improvement process and why  employee involvement is critical 9. Describe typical workplace control concerns and the typical  employee discipline process 10. Identify the types of external controls companies must comply 
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3 What Is Control? Control Monitoring activities  Communicating priorities, progress Correcting significant deviations “Tell me how you will measure me,  and I will tell you how I will behave”
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4 Designing Control Systems Market Control price competition and  relative market share Bureaucratic Control rules, regulations,  procedures, and policies Clan Control shared values, norms,  traditions, rituals
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5 Why Is Control Important? Planning
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This note was uploaded on 07/10/2011 for the course KIN 321M taught by Professor Jensen during the Spring '11 term at University of Texas at Austin.

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Chapter 18 - Steven P. Robbins Mary Coulter 1...

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