Chapter 4 - Steven P. Robbins Mary Coulter 1 LEARNING...

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1 Steven P. Robbins Mary Coulter
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2 L E A R N I N G O U T L I N E 1. Identify the technologies and business methods ‘flattening’ the world 2. Define outsourcing and offshoring 3. Discuss challenges of doing business globally and the need to be sensitive to global differences 4. Contrast ethnocentric, polycentric, and geocentric attitudes reflected in MNCs, TNCs, and borderless organizations 5. Explain role of regional and global trade agreements in international regulation 1. Define parochialism 2. Explain how global environments affect managers (legal, cultural political, economic) 3. Explain the difference between high and low context cultures 4. Discuss the nine GLOBE dimensions for assessing cultures 5. Identify ethical issues that can arise in cross- cultural management and how to deal with them
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3 The World is Flat Thomas Friedman New web-enabled playing field Internet supported by strong search engines Fast communication (fiber-optic cable) Integration of software New collaborative ways of doing business Open-sourcing (e.g. Wikipedia) sharing knowledge/work in real time regardless of geography, distance, and (soon) language Open/available to more people Increase in quantity/quality of education (e.g. India) Increase in free-markets/capitalist economies (e.g. China, former Soviet Union)
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4 Flat World Realities Outsourcing Offshoring Supply-Chaining Increasing % American companies selling products and/or buying supplies from other countries Increasing % American managers overseeing work/workers from other countries
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5 Managing in a Global Environment: Challenges Sensitivity Acknowledging cultural, political, and economic differences Dealing with increased uncertainty, fear, and anxiety Avoiding parochialism (narrow, provincial attitude) Interdependence Coping with sudden appearance of new competitors Adapting to changes in global environment
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6 Adopting a Global Perspective Ethnocentric Attitude Belief that best work approaches and practices are those of home country
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Chapter 4 - Steven P. Robbins Mary Coulter 1 LEARNING...

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