Backup of Nurse\u2019s Touch ATI communication Organization.docx - Nurse\u2019s Touch Professional Communication(Organizational Communication 1 Organizational

Backup of Nurse’s Touch ATI communication Organization.docx

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Nurse’s Touch: Professional Communication ( Organizational Communication ) 1. Organizational Structure Chain of Command Lines of authority Communication Greatest authority at top Formal Visible, highly planned Written policies, procedures Follows chain of command Informal Hidden, unplanned Day-to-day interactions 2. Organizational Relationships Types Peer/colleague (effective communication enhances healthy interaction) Superiors ( Channels may occur in many different directions ) Subordinates ( Traditional forms of communication ) Communication Channels Diagonal ( manager engages w managers of other departments ) Continual ( occurs between superiors w subordinates ) Grapevine ( Informal, involves 3-4 people on any level ) Collaborative Intraprofessional ( from same profession ) Interprofessional ( from different professions ) 3. Types of interpersonal communication Assertive Effective, but difficult to master Combines honesty, tact Active listening & providing feedback
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