2.4- Employee Development

2.4- Employee Development - Unit 2 Lecture 5 Employee...

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EMPLOYEE DEVELOPMENT Prof. John Kammeyer-Mueller MGT 4301 Unit 2, Lecture 5: Employee Development
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Plan Where we are Understand training and development Understand basics of performance measurement Where we want to be Understand how to use performance measurement information to improve employee performance How we know how we’re doing How do multiple sources of ratings information improve rating accuracy? How should rating information be communicated How can evaluations be used for employee development Unit 2, Lecture 5: Employee Development
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A Slightly More Complex Rating Scenario Consider the following scenario: You’re rating a sales representative for a company that makes industrial gears (used in making other manufacturing equipment). Most of the work is done in the field in contact with companies which buy the gears for machines they are going to fabricate. Most gear sales involve a recommendation for associated products. There is a fair amount of contact with companies that make belts, chains, and other associated products that might be used with the gears. Gear sales staff have to meet in teams once every few weeks to discuss what strategies seem to be working, what strategies aren’t working, and also to give one another “leads” in different sales areas. After they are purchased, sales staff have to coordinate the purchase with individuals at the home office who will send the products to the companies that ordered them. Who would you ask for appraisal information from? Who would give you which information? What biases might come into the process? Unit 2, Lecture 5: Employee Development
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The 360 Degree Appraisal Unit 2, Lecture 5: Employee Development Supervisors Subordinates Co-workers External partners Customers Ratee
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The Logic of Multisource Feedback Unit 2, Lecture 5: Employee Development Supervisor  perspective Customer  perspective Co-worker  perspective
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The 360 Degree Appraisal Unique problem Unique advantage Supervisor Don’t do the same work Abuse of power issues It’s their job to make these distinctions; specifically chosen by the company Co-workers Possibility for collusion
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This note was uploaded on 07/18/2011 for the course MAN 4301 taught by Professor Kammeyer during the Fall '10 term at University of Florida.

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2.4- Employee Development - Unit 2 Lecture 5 Employee...

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