3.5- Quality of Work Life

3.5- Quality of Work Life - Unit 3, Lecture 5: Quality of...

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QUALITY OF WORK LIFE Prof. John Kammeyer-Mueller MGT 4301 Unit 3, Lecture 5: Quality of Work Life
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Plan Where we are Understand what motivates workers in general Where we want to be Understand how health and stress work into the picture of employee satisfaction and engagement How we know how we’re doing How does stress tend to affect employee performance? What are the consequences of employee safety and health? What is OSHA and how does it regulate the structure and function of the workplace? Unit 3, Lecture 5: Quality of Work Life
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Safety, Health, Stress and the Bottom Line Why should employers care about employee safety and health as a performance management issue? What responsibilities do employers have to look out for their employees’ well being? Unit 3, Lecture 5: Quality of Work Life
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Safety, Health, Stress and the Bottom Line Physiological Increased use of sick days and vacations Low levels of energy and motivation Drug/alcohol abuse symptoms Psychological Difficulty concentrating Reduced creative output Dissatisfaction and resentment Behavioral Lower performance Anger and violence toward co-workers More grievances in union settings Unit 3, Lecture 5: Quality of Work Life
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Stress at Work Think about the ways that the workplace or school can be stressful How do you personally cope with these stressors? What does your organization do to help reduce the extent to which you experience stress? Unit 3, Lecture 5: Quality of Work Life
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Integra’s 2000 Survey Showed 65% of workers said that workplace stress had caused difficulties 10% said they work in an atmosphere where physical violence has occurred because of job stress 29% had yelled at co-workers because of workplace stress 14% said they work where machinery or equipment has been damaged because of workplace rage 2% admitted that they had actually personally struck someone; 19% had quit a previous position because of job stress 62% routinely find that they end the day with work-related neck pain 44% reported stressed-out eyes 38% complained of hurting hands 34% reported difficulty in sleeping because they were too stressed-out; 12% had called in sick because of job stress Unit 3, Lecture 5: Quality of Work Life
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What are the Most Prevalent Stressors in the Workplace? On the job Job or task demands, like workload and responsibility Interpersonal conflict Management practices Physical risks Off the job Financial distress Childcare needs Source: NIOSH Publication No. 2008–136, Exposure to Stress: Occupational Hazards in Hospitals Unit 3, Lecture 5: Quality of Work Life
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Definition Competing demands from work and family roles Became a larger issue when dual career couples and shifting expectations for family life increased Examples of conflicts include scheduling problems, exhaustion, taking home to work with you, and taking work home with you Stress isn’t compartmentalized
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This note was uploaded on 07/18/2011 for the course MAN 4301 taught by Professor Kammeyer during the Fall '10 term at University of Florida.

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3.5- Quality of Work Life - Unit 3, Lecture 5: Quality of...

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