IC Group rewards - Group Rewards Group Rewards at Starbucks...

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Group Rewards Group Rewards at Starbucks Learning objectives: Understand the advantages and disadvantages of group rewards Consider situations that make group reward systems more or less appropriate Rationale: Many organizations have found that they are more effective when they organize tasks based on groups and teams of employees. Work performed in semi-autonomous teams can reduce hierarchy and improve the speed of decision making. However, trying to motivate teams with group rewards can cause significant difficulties. Scenario: Starbucks has become famous for their outstanding training, development, and motivation of employees. In an industry segment that is famous for short term employment, poor customer service, and low quality, Starbucks has been able to retain high-quality workers despite low wages. Some attribute the longevity of employment at Starbucks to the team environment in the stores. Employees are assigned to work for the shift rather than for a specific set of tasks. All employees are responsible for whichever work tasks need to be done.
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IC Group rewards - Group Rewards Group Rewards at Starbucks...

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