Understanding What People Are 3 - I ndividual Diffe nce in Organizations re s Prof to e Maste r-Mue r C John Kam er subtitlestyle lick dit m ye lle MGT

Understanding What People Are 3 - I ndividual Diffe nce in...

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Click to edit Master subtitlestyle Individual Differences in Organizations Prof. John Kammeyer-Mueller MGT 5246
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A Classic Dispute: What Good AreFeelings? Cartesian view Rationality is good Emotions cloud thinking processes Emotions connoteinstability Examples Crimes of passion Impulse buying Implication Emotion should becontrolled by reason
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A Classic Dispute: What Good AreFeelings? Problems with Cartesian view Rationality is incomplete Without emotion thereare no preferences Without preferences, there is no decision making or motivation (and we ’d havea very short OB course!) Implication Emotions often are the “real” us; this is what’s really in thedriver’s seat Cognition is the tool that emotions use Emotion should beunderstood and integrated into our process of thinking about theworld
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The Case of Elliot Background story Elliot was a successful businessman Social skills were extraordinary Often used as a rolemodel for younger colleagues Called on to negotiatedisputes Elliot’s problem Severeheadaches were an initial indication of a small tumor After the tumor was removed a series of tests were given IQ remained very high, as it was before Memory was excellent Ability to do math, read a map, and uselanguageweresimilarly unimpaired
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The Case of Elliot Immediate problems Needed prompts to get to work in themorning Difficulty finishing tasks Easily sidetracked—would be on course to put a book away and then would get caught up reading it for hours Larger concerns began to emerge Lost his job Invested all his life savings in a disreputable business despite advice from friends and loved ones Business bankruptcy and divorce Married another woman against the advice of others; this marriage also quickly ended
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The Case of Elliot Enter Damasio The neurologist Antonio Damasio found that the part of Elliot’s brain that was damaged was critical to emotional regulation Elliot lost all communication between his emotional and cognitive selves but he was still able to think rationally Specific reasons for the problems You cannot choose without preferences You cannot use your intuition about people if you can’t hear your “gut feelings” Understanding people often means knowing what they arefeeling at least as much as knowing what they are thinking!
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Using Emotions at Work Think about how you might use emotions to create positive outcomes at work Your own emotions Theemotions of others How do emotions create negative outcomes at work Your own emotions Theemotions of others
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Two Critical Dimensions of Emotions Astonished Bored,  drowsy Quiet, tranquil Distressed,  fearful Satisfied,  calm Excited,  enthusiastic Sad, gloomy  Happy, cheerful High positive Low positive High negative Low negative Intensity Tone
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Examples of Mixed Affective States High positive affect Low positiveaffect High negative affect Leaving home for college, looking for a new job, difficult and engaging work task Death of a loved one,
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  • Spring '08
  • BENSON
  • Trigraph, NE, otions connoteinstability, Positiveand Ne

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