Understanding What People Are 3

Understanding What People Are 3 - I ndividual Diffe nce in...

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Click to edit Master subtitle style Individual Differences in Organizations Prof. John Kammeyer-Mueller MGT 5246
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A Classic Dispute: What Good Are Feelings? Cartesian view Rationality is good Emotions cloud thinking processes Emotions connote instability Examples Crimes of passion Impulse buying Implication Emotion should be controlled by reason
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A Classic Dispute: What Good Are Feelings? Problems with Cartesian view Rationality is incomplete Without emotion there are no preferences Without preferences, there is no decision making or motivation (and we ’d have a very short OB course!) Implication Emotions often are the “real” us; this is what’s really in the driver’s seat Cognition is the tool that emotions use Emotion should be understood and integrated into our process of thinking about the world
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The Case of Elliot Background story Elliot was a successful businessman Social skills were extraordinary Often used as a role model for younger colleagues Called on to negotiate disputes Elliot’s problem Severe headaches were an initial indication of a small tumor After the tumor was removed a series of tests were given IQ remained very high, as it was before Memory was excellent Ability to do math, read a map, and use language were similarly unimpaired
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The Case of Elliot Immediate problems Needed prompts to get to work in the morning Difficulty finishing tasks Easily sidetracked—would be on course to put a book away and then would get caught up reading it for hours Larger concerns began to emerge Lost his job Invested all his life savings in a disreputable business despite advice from friends and loved ones Business bankruptcy and divorce Married another woman against the advice of others; this marriage also quickly ended
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The Case of Elliot Enter Damasio The neurologist Antonio Damasio found that the part of Elliot’s brain that was damaged was critical to emotional regulation Elliot lost all communication between his emotional and cognitive selves but he was still able to think rationally Specific reasons for the problems You cannot choose without preferences You cannot use your intuition about people if you can’t hear your “gut feelings” Understanding people often means knowing what they are feeling at least as much as knowing what they are thinking!
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Using Emotions at Work Think about how you might use emotions to create positive outcomes at work Your own emotions The emotions of others How do emotions create negative outcomes at work Your own emotions The emotions of others
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Two Critical Dimensions of Emotions Astonished Bored,  drowsy Quiet, tranquil Distressed,  fearful Satisfied,  calm Excited,  enthusiastic Sad, gloomy  Happy, cheerful High positive Low positive High negative Low negative Intensity Tone
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This note was uploaded on 07/18/2011 for the course MAN 4504 taught by Professor Benson during the Spring '08 term at University of Florida.

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Understanding What People Are 3 - I ndividual Diffe nce in...

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