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Chapter 3 – Listening

Chapter 3 – Listening - Listening too hard...

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Chapter 3 – Listening Hearing – vibration of sound waves on car drums Listening – understanding what is being said Types of Listening Appreciative – listening for pleasure/enjoyment Empathic – listening to provide emotional support for the speaker Comprehensive – understand speakers message Critical – listening to evaluate message to accept/reject it Causes of Poor Listening Not concentrating
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Unformatted text preview: Listening too hard • Jumping to conclusions • Focusing on delivery and personal experience Becoming a Better Listener • Take listening seriously • Be an active listener • Resist distractions • Don’t be diverted by appearance or delivery • Suspend judgment • Develop good not taking skills • Focus listening o Listen for main points o Listen for evidence o Listen for technique...
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