Management Information Systems - Assignment 1

Management Information Systems - Assignment 1 - Discussion...

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Discussion Questions Pg. 37, #2, #3 Q2. Career Research on the Web Help Desk Administrator at Secondary School The Help Desk Administrator serves as the initial point of contact for troubleshooting hardware/software PC problems and serves as a liaison between end users and the technology department. The help desk administrator is required to answer staff technical questions in person, on the phone or via email, determine the source of computer problems, issue problem tickets and assign jobs to technical staff, document resolutions for future reference and monitor health and performance of network hardware, software and peripherals used for teaching and learning.
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People Resources Users – students, teachers, ancillary staff and administrative staff Specialists – Network Administrator, Network Technician, System Analyst, Help Desk Administrator, and IT Technicians Hardware Resources Computer systems – Desktop computers, laptop computers, computer workstations, and network servers Computer peripherals – Multimedia projectors, surround sound speakers, interactive white boards, student response systems, photocopiers, fax machines, and scanners Software Resources: Application Software – Help Desk ITIL software, Office Productivity Suite (Microsoft Office Data Resources: Data captured: User’s name, User’s location, specifics about request or problem, problem solution, time it took
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Management Information Systems - Assignment 1 - Discussion...

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