OL-342 4-2 Journal Individual Perceptions.docx - 4-2...

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4-2 Journal: Individual Perceptions Lindsay Threlfall Conflict in the workplace is a sensitive area to deal with as a manager. When managing a department or group the manager needs to understand their employees and individual perceptions. This can be referred to as knowing your audience. People have different perspectives on similar situations, which can typically lead to conflict. As a leader in an organization to manage conflict I would want to first speak to those involved individually. This will allow me to confirm that the individuals involved in the conflict are disputing the same thing. The conflict could be a result of a misunderstanding or miscommunication. A manager needs to be understanding of the feelings of each employee while coming up with a solution where all employees involved feel they are heard. Communication provides a greater chance of defining objectives, lessening conflict among people or employees. Being able to have open communication with leaders is important to employees. One of the complaints I hear the most from fellow employees is they

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