Chap006A - Chapter 06A Job Design and Work Measurement...

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Chapter 06A - Job Design and Work Measurement CHAPTER 6A JOB DESIGN AND WORK MEASUREMENT Review and Discussion Questions 1. Why might practicing managers and industrial engineers be skeptical about job enrichment and sociotechnical approaches to job design? Job enrichment by definition moves away from specialization, which, from a purely mechanical standpoint, is the most efficient way to work. Sociotechnical approaches include job enrichment as a design strategy and in addition emphasize worker and work group autonomy. Thus, managers and industrial engineers have legitimate concerns about the implications of these approaches on output, planning, and control. 2. Professors commonly complain to their families that book writing is hard work and that they should be excused from helping out with the housework so that they can rest. Which exhibit in this chapter should they never let their families see? Exhibit 6A.3, listing caloric requirements for various activities, indicates that writing requires only slightly more calories than sitting at rest. Thus, from a purely physical standpoint, professors cannot plead overwork on the job to avoid chores at home. 3. Is there an inconsistency when a company requires precise time standards and encourages job enlargement? This depends greatly on the job at hand. However, if the elements of the enriched job are well defined and standardized, there is no reason why objective standards cannot be set for enriched jobs. As an aside, it is worth emphasizing that work simplification notions are not incompatible with any of the behaviorally oriented approaches to job design. For example, just because a worker is given autonomy in performing a task doesn’t mean that the methods by which that task is accomplished shouldn’t be efficient. 4. Match the following techniques to their most appropriate application; a. Worker-machine chart a. Washing clothes at a Laundromat b. Process chart b. Tracing your steps in getting a parking permit c. Work sampling c. Faculty office hours kept 73
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Chapter 06A - Job Design and Work Measurement 5. You have timed your friend, Lefty, assembling widgets. His time averaged 12 minutes for the two cycles you timed. He was working very hard, and you believe that none of the nine other operators doing the same job can beat his time. Are you ready to put this time forth as the standard for making an order of 5,000 widgets? If not, what else could you do? Exhibit 6A.10 can be used to evaluate the adequacy of the sample size (i.e., number of cycle
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Chap006A - Chapter 06A Job Design and Work Measurement...

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