Chap009 - Chapter 09 - Six Sigma Quality Chapter 09 Six...

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Chapter 09 - Six Sigma Quality Chapter 09 Six Sigma Quality True / False Questions 1. TQM was defined in the textbook as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer. TRUE Level: Easy 2. TQM is an acronym meaning "total quality measurement". FALSE Level: Easy 3. One SPC tool used in total quality management is the run chart. TRUE Level: Easy 4. One SPC tool used in total quality management is the Pareto chart. TRUE Level: Easy 5. An operational goal of total quality management is the careful design of the product or service. TRUE Level: Easy 9-1
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Chapter 09 - Six Sigma Quality 6. An operational goal of total quality management is ensuring that the organization's systems can consistently produce the product or service as it is designed. TRUE Level: Easy 7. An operational goal of total quality management is ensuring that the organization's systems will never produce a defective product or service. FALSE Level: Easy 8. The Shingo system approach to quality is totally compatible with statistically based approaches to quality control. FALSE Level: Easy 9. Design quality refers to the inherent value of the product in the marketplace. TRUE Level: Easy 10. One of the tools of a quality control department that is used in a TQM program is acceptance sampling. TRUE Level: Easy 9-2
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Chapter 09 - Six Sigma Quality 11. One of the tools of a quality control department that is used in a TQM program is process sampling. FALSE Level: Easy 12. Kaizen is a term used when perfect quality levels have been attained. FALSE Level: Easy 13. One of the tools of a quality control department that is used in a TQM program is leadership. FALSE Level: Easy 14. In 1997 the Malcolm Baldrige National Quality Improvement Act established the U.S.'s annual award for total quality management. FALSE Level: Easy 15. Conformance quality is a strategic decision for a firm. FALSE Level: Medium 9-3
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16. The Malcolm Baldrige National Quality Award represents the U. S. government's endorsement of quality as an essential part of successful business strategy. TRUE Level: Easy 17. While business organizations can seek to achieve the Baldrige National Quality Award educational institutions, like universities, can't. FALSE Level: Easy 18. While small business organizations can seek to achieve the Baldrige National Quality Award health care organizations, like hospitals, can't. FALSE Level: Easy 19. A quality guru named Philip Crosby defined quality as fitness for use. FALSE Level: Medium 20. A quality guru named Philip Crosby defined quality as conformance to requirements. TRUE Level: Medium 21. A quality guru named Joseph M. Juran defined quality as fitness for use. TRUE
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Chap009 - Chapter 09 - Six Sigma Quality Chapter 09 Six...

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