Chap013 - Chapter 13 - Operations Consulting &...

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Chapter 13 True / False Questions 1. Operations consulting deals with assisting clients in developing operations strategies and improving production processes. TRUE Level: Easy 2. Consulting has become one of the major areas of employment for business graduates. TRUE Level: Easy 3. An effective job of operations consulting results in an alignment between strategy and process dimensions in a way that enhances the business performance of the client. TRUE Level: Easy 4. Consulting firms are frequently characterized according to whether their primary skill is strategic planning or tactical analysis and implementation. TRUE Level: Easy 5. The primary job of partners in a consulting firm is to manage consulting engagements. FALSE Level: Medium 13-1
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6. Complex consulting engagements that require a great deal of innovation and creativity are sometimes called "gray hair" projects because they require a great deal of experience on the part of the consultants. FALSE Level: Easy 7. Most consulting firms are very large organizations and are specialized by function or by industry. FALSE Level: Medium 8. Profitability in consulting firms is achieved by leveraging the skills of the partners through use of midlevel and junior consultants. TRUE Level: Medium 9. The main operational goal of consulting firms is to satisfy the client's needs. FALSE Level: Medium 10. Companies typically seek out operations consultants when they are faced with major investment decisions or when they believe that they are not getting maximum effectiveness from their productive capacity. TRUE Level: Easy 13-2
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11. General management consulting often recommends changes in attitudes and culture, which are relatively easy for the client to attain. FALSE Level: Easy 12. One of the cost impact and payoff analysis tools from the operations consulting tool kit is gap analysis. FALSE Level: Easy 13. One of the cost impact and payoff analysis tools from the operations consulting tool kit is bottleneck analysis. FALSE Level: Easy 14. One of the implementation tools from the operations consulting tool kit is the responsibility chart. TRUE Level: Easy 15. One of the implementation tools from the operations consulting tool kit is the issue tree. FALSE Level: Easy 13-3
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16. Issue trees are used as problem definition tools to structure or map the key problems to be investigated and provide a working initial hypothesis as to the likely solution to the problem. TRUE Level: Easy 17. A key use of a customer survey used in operations consulting phase of problem definition is customer loyalty analysis. TRUE
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This note was uploaded on 07/17/2011 for the course MBA 587 taught by Professor None during the Spring '11 term at Missouri (Mizzou).

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Chap013 - Chapter 13 - Operations Consulting &...

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