PART ONE INTRODUCTION C H A P T E R T O n e Introduction to Human Resource Management 1 Lecture Outline Strategic Overview Human Resource Management at Work What is HR Management? Why is HR Management Important to all Managers? Line and Staff Aspects of HRM From Line Manager to HR Manager The Changing Environment of HR Management Globalization Trends Technological Trends Trends in the Nature of Work Workforce Demographic Trends The Changing Role of HR Management Strategic HRM Creating High Performance Work Systems Measuring the HR Management Team’s Performance Managing with the HR Scorecard The HR Manager’s Proficiencies Four Proficiencies HR Certification Managing Within the Law Managing Ethics The Plan of This Book The Basic Themes and Features Overview Part I: Introduction Part II: Recruitment and Placement Part III: Training and Development Part IV: Compensation Part V: Employee Relations In Brief: This chapter explains what Human Resource Management is, how it relates to the management process, and how it is changing in response to trends in the workplace. It illustrates how all managers can use HR concepts and techniques, HR’s role in strategic planning and improved organizational performance, the competencies required of HR managers and the plan of the book. Interesting Issues: Human Resources play a key role in helping companies meet the challenges of global competition. Strategic objectives to lower costs, improve productivity and increase organizational effectiveness are changing the way every part of the organization, including the HR department, does business. 6
ANNOTATED OUTLINE I. Human Resource Management at Work – The Management process involves the following functions: planning, organizing, staffing, leading, and controlling. The “people” or personnel aspects of management jobs involve conducting job analyses; planning labor needs and recruiting job candidates; selecting job candidates; orienting and training new employees; managing wages and salaries; providing incentives and benefits; appraising performance; communicating; training and developing managers; building employee commitment; being knowledgeable about equal opportunity, affirmative action, and employee health and safety; and handling grievances and labor relations. A. Why Is HR Management Important to All Managers? Managers don’t want to make mistakes while managing, such as hiring the wrong person, having their company taken to court because of discriminatory actions, or committing unfair labor practices. B.
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