PROCESS DESIGN FOR RIORDAN MANUFACTURING
Riordan Manufacturing’s owns three plants: Albany, GA where plastic bottles are
produced; Pontiac, MI where it handles the company’s custom plastic fabrication, and
Hangzhou, China that currently operates a decentralized unit of the organization producing
electric fans. When creating a process design for Riordan’s fan production operation, it is
important to create a holistic production system that addresses several different aspects of
production, including total quality management, material requirements planning (MRP), process
design, supply chain considerations such as just-in-time manufacturing and Six Sigma, accurate
forecasting methods, and a means of implementing change.
Total Quality Management
One of Riordan’s principal focuses, as outlined in its mission statement, is on lean Six
Sigma (University, 2002). Six Sigma emphasizes fast delivery and minimizing costs, while
delivering the highest quality products to customers (George, 2004). The needs of the customer
drive everything under Six Sigma and the determination of what exactly the customer wants and
what is relevant to the customer leads to process improvement.
Studying production data and
process workflow improves process and delivery speed, which in turn improves customer
relations and increases profitability (George, 2004).
Riordan’s Six Sigma projects should always
start by studying what their consumers want, and analyzing the consumer focus when comparing
Riordan to their competitors.
All of this is based on production efficiency data, production numbers, and workflow
Riordan must manage their Chinese operations more effectively by using more
resources to track and mine relevant data specific to their processes and order flow, which
involves: (a) receipt of components by truck, (b) molding fan blades with colored pellets, (c)