ch04_study_out

ch04_study_out - 12. Define these terms reliability ....

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STUDY OUTLINE FOR CHAPTER 4 1. Why is product or service design strategically important? 2. What do product and service design do? 1) 2) 3) 4) 5) 6) 7) 8) 3. Give a few examples for each of these major reasons for design or redesign: economic social and demographic political, liability, legal competitive cost or availability
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technological 4. What are the key questions of product and service design? 1) 2) 3) 4) 5. Briefly define or explain these terms: value analysis manufacturability serviceability Uniform Commercial Code 6. What is life cycle assessment, and why is it becoming increasingly important?
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7. What are the 3 Rs? 8. Why is standardization a factor in design? 9. What are some key advantages and disadvantages of standardization? 10. What is mass customization, and why is it used?
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11. Define or explain these two approaches to mass customization: delayed differentiation modular design
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Unformatted text preview: 12. Define these terms reliability . Robust design 13. What is the impact of newness on a. operations? b. the market? 14. Explain how global product design can be useful, and some cautions. 15. What are the main phases in design and development? 1) 2) 3) 4) 5) 6) 7) 8) 9) 16. Define reverse engineering. 17. What is concurrent engineering, and why is it important? 18. What do the terms design for manufacturing and design for assembly connote? 19. What is quality function deployment, and why is it important? 20. What is the Kano model, and how can it be used in design? 21. Briefly define each of these terms: service delivery system product bundle service package service blueprint 22. List the characteristics of a well-designed service system: 1) 2) 3) 4) 5) 6) 7) 8) 23. What are the key challenges of service design? 1) 2) 3) 4)...
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ch04_study_out - 12. Define these terms reliability ....

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