Mgmt3614wk5Managing teams

Mgmt3614wk5Managing teams - Managing teams Mgmt 3614 Dr....

Info iconThis preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: Managing teams Mgmt 3614 Dr. Asha Rao, CSUEB Dr. Objectives List the benefits and liabilities of teams Identify what requirements must be in place to set the stage for successful work teams Describe two models of group development Dr. Asha Rao, CSUEB Dr. …Objectives Distinguish between group content and group process Explain and diagnose group process behaviors that either help or hinder group effectiveness Describe and recognize task and maintenance behaviors Dr. Asha Rao, CSUEB Dr. Types 0f Organizational Teams Types Self-managed teams - Members determine how the Self-managed team will accomplish goals and work process(es) team Virtual teams - Geographically dispersed members Virtual work across time, space and organizational boundaries Multicultural teams - Members of different ethnic Multicultural backgrounds who share same nationality backgrounds Multinational teams - Members of different Multinational nationalities nationalities Dr. Asha Rao, CSUEB Dr. Advantages and disadvantages Advantages of Teams of Advantages Disadvantages Faster decisions More accurate More decisions decisions Large tasks handled Greater Greater understanding of decisions decisions Greater commitment Greater to decisions to Greater costs Slower decisions Less accurate Less decisions decisions Damaged Damaged relationships relationships More extreme More decisions decisions Dr. Asha Rao, CSUEB Dr. Defining Team Effectiveness Components of Team Effectiveness Output Quantity, quality and timeliness of the productive Quantity, output of the team output Social Processes Capability of members to work interdependently Learning Knowledge and well-being of members Dr. Asha Rao, CSUEB Dr. Manager’s Responsibilities in Manager’s Creating Effective Work Teams Creating Use of Team Team Context Manager Team Members Task Process Dr. Asha Rao, CSUEB Dr. When Should Teams Be Used to When Make Decisions? Make Task Characteristics Complex Large Requires inputs from multiple sources Uncertain Member Characteristics Task and interaction skills Motivated and willing to work on the task Trusted to work toward organizational goals Team Characteristics Resources to complete task Responsibility and authority to complete the task Dr. Asha Rao, CSUEB Dr. Managing the Team Context Secure resources Manage team’s reputation Coordinate with other Coordinate organizational units organizational Dr. Asha Rao, CSUEB Dr. …Managing the Team Context External Roles External Ambassador Manage upward relationships Market the team Lobby for resources Scout Gather information Gather Manage lateral and downward information searches Task Coordinator Manage interdependencies with other units Coordinate deadlines Obtain feedback on how team is doing Dr. Asha Rao, CSUEB Dr. Managing Team Members Three factors need to be Three managed managed Member Skills Member Motivation Member Composition Member and Diversity and Dr. Asha Rao, CSUEB Dr. Managing Team Members – Managing Member Skills Member Members need the following skills: Collaborative problem solving Conflict resolution Communication Goal setting and performance Goal management management Planning and coordination Dr. Asha Rao, CSUEB Dr. Managing Team Members Managing Motivation Motivation Member Motivation Minimize social loafing Establish the proper level and type of Establish rewards rewards Dr. Asha Rao, CSUEB Dr. Managing Team Members Managing Motivation Motivation Manage social loafing Social loafing – the tendency for individuals Social to exert less effort when working in a group to Minimize social loafing by Make contributions identifiable Design tasks so they are intrinsically motivating Assign responsibility and make it public Have the team set its own goals Reinforce the team’s social identity Reinforce Dr. Asha Rao, CSUEB Dr. Managing Team Members Managing Motivation Motivation Design effective reward systems Balance team and individual rewards Use individual rewards when the task requires Use individual contributions individual Use team rewards when a group output is Use needed Dr. Asha Rao, CSUEB Dr. Managing Team Members – Managing Composition and Diversity Composition Groups that incorporate multiple Groups viewpoints and perspectives are more effective effective Establish a balance of heterogeneous members who share group goals with Task and interpersonal skill diversity Demographic diversity Dr. Asha Rao, CSUEB Dr. Managing the Team Process Managing and Task and Two factors need to be managed: Stages of group development Task and interaction requirements of each Task stage stage Dr. Asha Rao, CSUEB Dr. Managing the Team Process and Managing Task – Group Development Task Tuckman’s Model of Group Development Adjourning Performing Norming Storming Forming Dr. Asha Rao, CSUEB Dr. …Managing the Team Process and Task – Group Development Punctuated Equilibrium Model Periods of inertia or equilibrium punctuated by a transitional period of radical change that occurs at the midpoint of the group’s calendar life, regardless of variations in duration Productivity accelerates again right before the group’s time is completed Dr. Asha Rao, CSUEB Dr. …Punctuated Equilibrium Model Dr. Asha Rao, CSUEB Dr. Managing the Team Process and Managing Task – Content Vs. Process Task Content Process Refers to “WHAT” the group is working on Refers to “HOW” the group is functioning Dr. Asha Rao, CSUEB Dr. How Can Groups Be Effective? Need both maintenance and task behaviors Groups that emphasize content and ignore their process are just as likely to fail as groups that emphasize process at the cost of task Dr. Asha Rao, CSUEB Dr. Managing the Team Process and Task – Task Process Task process focuses on how groups accomplish their work Set agendas Figure out time frames Generate ideas Choose techniques for making decisions and solving problems Test agreement Dr. Asha Rao, CSUEB Dr. Managing the Team Process and Task – Task Behaviors Task behaviors contribute to accomplishing the group task or goal Initiating Seeking or giving information or opinions Clarifying and elaborating Summarizing Consensus testing Orienting Dr. Asha Rao, CSUEB Dr. anaging the Team Process and ask – Making Effective Decisions Goal is to lengthen the “solution evaluation” phase of group decision making by using: Structured discussion principles Guidelines emphasize solution generation and analysis Second solutions Team must generate at least 2 solutions Procedures for generating multiple perspectives Adopt perspectives of other stakeholders Use the “two-column method” Appoint a devil’s advocate Dr. Asha Rao, CSUEB Dr. Managing the Team Process and Managing Task – Building Cohesion Task Cohesion is the degree to which Cohesion members want to be a part of the group members Cohesive groups are better at achieving Cohesive their goals (positive or negative) than noncohesive groups noncohesive Dr. Asha Rao, CSUEB Dr. …Managing the Team Process Managing and Task – Building Cohesion and Cohesion can be increased by: Small group size Group success Common threat Exclusivity Perceived similarity among members Intergroup competition Dr. Asha Rao, CSUEB Dr. Managing the Team Process and Managing Task – Maintenance Process Task How do groups function to meet members’ How psychological and relationship needs? psychological Leadership Membership Norms Communication Influence Conflict management Dr. Asha Rao, CSUEB Dr. Managing the Team Process and Managing Task – Maintenance Behaviors Task Creating a good climate for work and Creating relationships that permit maximum use of member resources member Gate-keeping Encouraging Harmonizing and compromising Standard setting and testing Using humor Dr. Asha Rao, CSUEB Dr. Managing the Team Process and Task Self-Oriented Emotional Behavior Such behavior interferes with effective group functioning Issues that occur and reoccur at various points in a group’s development Identity Control and power Goals Acceptance and intimacy Dr. Asha Rao, CSUEB Dr. Styles of Reducing Tension and Expressing Emotion Pure Types Friendly Helper (tender emotions) Tough Battler (tough emotions) Logical Thinker (denial of all emotions) Dr. Asha Rao, CSUEB Dr. Effectively Using Our Emotional Resources Accept our personal feelings Understand feelings in a group Identify what triggers emotion Express emotion differently and ask for feedback Dr. Asha Rao, CSUEB Dr. Group Norms - Defined A norm is an unwritten, often implicit, rule that defines the attitudes and behaviors characterize a “good” versus a “bad” group member OR group members’ acceptable behavior, attitudes, and feelings Dr. Asha Rao, CSUEB Dr. Transition from Group to Team Team Practice and Effort Group Dr. Asha Rao, CSUEB Dr. Teambuilding Teambuilding efforts encourage team Teambuilding members to members Establish goals and priorities Define team member roles Examine and determine team task and Examine decision-making procedures decision-making Examine and determine team interpersonal Examine relationships and norms relationships Dr. Asha Rao, CSUEB Dr. ...
View Full Document

This note was uploaded on 07/19/2011 for the course MGMT 3614 taught by Professor Rao during the Spring '10 term at CSU East Bay.

Ask a homework question - tutors are online