Mgmt3614wk6problem solving

Mgmt3614wk6problem solving - Problem Solving Objectives...

Info iconThis preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: Problem Solving Objectives Objectives Explain the four stages of problem Explain solving solving Describe the red / green modes of Describe problem solving problem Identify the different roles a facilitator or Identify manager plays during the problemmanager solving process …Objectives Learn how to facilitate a problemsolving meeting Explain Six Sigma and Appreciative Explain Inquiry Inquiry Historical Shift From solely managerial problem solving From to Managerial and team problem solving 11 -3 Problem-Solving Dialectics Problem-Solving Green/Red Modes Divergence “Believing” Expansion Convergence “Doubting” Contraction Stages in Kolb’s ProblemStages Solving Model Situation Analysis Problem Analysis Solution Analysis Implementation Analysis Characteristics of Problem Solving Not a logical, linear process Alternating wavelike expansions and Alternating contractions contractions Outward movement => gather and Outward => consider alternatives, information, and ideas ideas Inward movement => focus, evaluate and decide and Kolb’s Problem-Solving Model Expansion Green Mode Situation Analysis Valuing Problem Analysis Solution Analysis Information Gathering Implementation Analysis Idea Getting Participation Mind-set Problem as Given Problem Chosen Problem Defined Solution Chosen Solution Implemented ontraction Red Mode Mind-set Priority Setting Problem Definition Leader Detective Manager Decision Making Planning Inventor Coordinator Effective Problem Solving Effective Requires balanced attention to each Requires of the four stages and equal emphasis on and mindequal sets sets Structured Vs. Unstructured Problems Problems Structured problems are repetitive and Structured routine, and definite procedures are developed for dealing with them developed Unstructured problems are novel and not Unstructured covered by ready-made procedures because they occur infrequently because Brainstorming - Defined Brainstorming Brainstorming is the generation of as wide Brainstorming a range of potential solutions as possible range Six Sigma - Defined Six Six Sigma is a problem-solving approach Six that utilizes statistical methods to remove obstacles and create processes that lead to high-quality products and processes high-quality DMAIC – Basic Six Sigma Formula Basic Define Measure Analyze Improve Control DMAIC described DMAIC Define the problem, the voice of the customer, and the project goals, specifically. specifically. Measure key aspects of the current process and collect relevant data. process Analyze the data to investigate and verify cause-and-effect relationships. Seek out root cause of the defect under investigation. investigation. DMAIC DMAIC Improve current process based upon data analysis using data Control the future state process to ensure that any deviations from target are corrected before they result in defects. Control systems are Control implemented such as statistical process control, production statistical production boards, and visual workplaces and the process is continuously monitored. Appreciative Inquiry - Defined Appreciative Appreciative inquiry is the study and exploration of what gives life to human systems when they function at their best systems Rather than seeking to fix problem Rather deficits, AI focuses on what’s already positive and strengthens it positive Ap-pre’ci-ate Ap-pre’ci-ate v., 1. valuing; the act of recognizing the v., best in people or the world around us; affirming past and present strengths, successes, and potentials; to perceive those things that give life (health, vitality, excellence) to living systems 2. to increase in value, e.g. the economy has appreciated in value. Synonyms: VALUING, PRIZING, ESTEEMING, and HONORING. HONORING. In-quire’ (kwir), In-quire’ v., 1. the act of exploration and v., discovery. 2. To ask questions; to be open to seeing new potentials and possibilities. Synonyms: DISCOVERY, SEARCH, and SYSTEMATIC EXPLORATION, STUDY. EXPLORATION, Appreciative Inquiry Appreciative 4D Cycle Discover Dream Destiny Design Cultural Differences and Problem Solving Problem Cultures vary in the way they define Cultures problems, gather information, and solve problems problems These dimensions impact problem solving: Locus of control Individualism vs. Collectivism Individualism High vs. Low Context Orientation towards time ...
View Full Document

This note was uploaded on 07/19/2011 for the course MGMT 3614 taught by Professor Rao during the Spring '10 term at CSU East Bay.

Ask a homework question - tutors are online