CMN136 Exam 2_Chapter9

CMN136 Exam 2_Chapter9 - C MN136 Exam 2 Chapter 9: Conflict...

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CMN136 Exam 2 Chapter 9: Conflict Management Processes 1. Roloff’s “three I’s of conflict” a) Incompatible goals - Nature of this “goal incompatibility” can vary substantially - Many organizational conflicts stem from contradictory ideas about the distribution of organizational resources - Incompatibility can also disrupt organizational procedures - Different value orientations b) Interdependence - Behaviors of the organizational members are interdependent - E.g. 2 very different managers are asked to work on the same project. c) Interaction - Conflict that involves the expression of incompatibility, not the mere existence of incompatibility - Conflict is instantiated through communication 2. 3 Levels of organizational conflict a) Interpersonal level of conflict - Individual members of the organization perceive goal incompatibility b) Intergroup conflict - Aggregates of people within an organization as parties in the conflict - E.g. 2 divisions fighting over scarce fiscal resources c)
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This note was uploaded on 07/20/2011 for the course CMN 136 taught by Professor Hamilton during the Fall '08 term at UC Davis.

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CMN136 Exam 2_Chapter9 - C MN136 Exam 2 Chapter 9: Conflict...

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