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CH08.pptx - Chapter 8 Human Resources Lecture Outline Human...

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Human ResourcesChapter 8
8-2Lecture OutlineHuman Resources and Quality ManagementChanging Nature of Human ResourcesManagementContemporary Trends in Human ResourcesManagementEmployee CompensationManaging Diversity in WorkplaceJob DesignJob AnalysisLearning Curves
8-3Human Resources and QualityManagementEmployees play important role in quality managementMalcolm Baldrige National Quality Award winners have apervasive human resource focusEmployee training and education are recognized as necessarylong-term investmentsEmployees have power to make decisions that will improvequality and customer serviceStrategic goals for quality and customer satisfaction requireteamwork and group participation
8-4Changing Nature of HumanResources ManagementScientific managementBreaking down jobs intoelemental activities andsimplifying job designJobsComprise a set of tasks,elements, and job motions(basic physicalmovements)In apiece-rate wagesystem, pay is based onoutputAssembly-lineProduction meshed withprinciples of scientificmanagementAdvantages of taskspecializationHigh output, low costs,and minimal trainingDisadvantages of taskspecializationBoredom, lack ofmotivation, and physicaland mental fatigue
8-5Employee MotivationMotivationwillingness to work hardbecause that effort satisfies anemployee needImproving Motivationpositive reinforcement andfeedbackeffective organization anddisciplinefair treatment of peoplesatisfaction of employee needssetting of work-related goalsImproving Motivation(cont.)design of jobs to fit employeework responsibilityempowermentrestructuring of jobs whennecessaryrewards based on company aswell as individual performanceachievement of company goals
8-6Evolution of Theories ofEmployee MotivationSelf-actualizationEsteemSocialSafety/SecurityPhysiological (financial)Abraham Maslow’sPyramid of HumanNeedsDouglas McGregor’sTheory X and Theory YTheory X EmployeeDislikes workMust be coercedShirks responsibilityLittle ambitionSecurity top motivatorTheory Y EmployeeWork is naturalSelf-directedControlledAccepts responsibilityMakes good decisionsFrederick Herzberg’sHygiene/MotivationTheoriesHygiene FactorsCompany policiesSupervisionWorking conditionsInterpersonal relationsSalary, status,securityMotivation FactorsAchievementRecognitionJob interestResponsibilityGrowthAdvancement
8-7Contemporary Trends inHuman Resources ManagementJob training

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Term
Fall
Professor
Dr.G.Bradley

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