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Unformatted text preview: from achieving a standard excellence. 3. Five personal characteristics include good verbal skills, a courteous manner, good organizational skills, ability to work under pressure, and communication needs to be calm, clear, pleasant, and positive-even in stressful situations. 4. Patient registration, patient account representative, credit and collection representative, linen handlers, and housekeepers. 5. Arts-business department-develop flowcharts; Business-communication-admitting-take a gentle approach with apprehensive patients; Business-computer skills-respect patient confidentiality regarding diagnosis and illness, also to enter insurance and patient identification information; Science-Housekeeping-Microbiology-use techniques that avoid cross contamination of patient rooms, and perform special cleaning of isolation rooms....
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- Spring '10