Unformatted text preview: focuses on deploying IT to improve critical aspects of business performance and realization of alignment between the business and IT process. 3). Commercial Exploitation that aims to leverage technology-related assets through various products and services. Since each of the three types will have different characteristics of risks and reward, the customer’s relationship and need with the vendor must be aligned with that strategic intent. When evaluating the outsource opportunities, the customers have to favor the contract that reflect and reinforce the strategic intent they pursue, anticipate the changes and ensure the favorable continuity relationship with the vendor....
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- Spring '11
- Management, Shawn Alborz, Leran Liu