week 9 - Foundations of OB: Attitudes, perception, and...

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1 Foundations of OB: Attitudes, perception, and personality Topic 9 L E A R N I N G O U T L I N E 1. Why look at individual behaviour? The focus and the goals of organisational behaviour. Five behaviours that managers want to explain, predict, and influence. 2. Attitudes Three components of an attitude. Three job-related attitudes. The impact of job satisfaction has on employee behaviour How individuals reconcile inconsistencies between attitudes and behaviour. 3. Personality The MBTI and the Big Five Model of personality. Five personality traits that explain behaviour in organisations. How emotions and emotional intelligence impact behaviour 4. Perception How perception relates to individual behaviour. Key elements of attribution theory. How fundamental attribution error and self-serving bias distort attributions. Three shortcuts used in judging others. Understanding individual behaviour Organisational behaviour (OB) The actions of people at work Dual focus of OB Individual behaviour Group behaviour Norms, roles, team building, and conflict Goals of OB To explain, predict, and influence behaviour.
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2 Organisational behaviour Organisational behaviour is the study of the actions of people at work 5 important employee behaviours Employee productivity A performance measure of both efficiency and effectiveness Job satisfaction The individual’s general attitude toward his or her job Absenteeism The failure to report to work when expected Turnover The voluntary and involuntary permanent withdrawal from an organisation Organisational citizenship behaviour (OCB) Discretionary behaviour that is not a part of an employee’s formal job requirements, but which promotes the effective functioning of the organisation. 2. ATTITUDES Attitudes Evaluative statements—either favourable or unfavourable— concerning objects, people, or events. Components of an attitude Cognitive component: the beliefs, opinions, knowledge, or information held by a person. Affective component: the emotional or feeling part of an attitude. Behavioural component: the intention to behave in a certain way. Subsequent behaviour Employee attitude
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3 Three job related attitudes 1. Job satisfaction The individual’s general attitude toward his or her job Job satisfaction is affected by level of income earned and by the type of job a worker does. Determinants of job satisfaction Job satisfaction and productivity Behaviour Productivity Attitude Job satisfaction + ?? ? Three job related attitudes (cont’d) Job satisfaction and absenteeism Satisfied employees tend to have lower levels of absenteeism.
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This note was uploaded on 07/25/2011 for the course MGMT 1001 taught by Professor Danielellason during the Three '09 term at University of New South Wales.

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week 9 - Foundations of OB: Attitudes, perception, and...

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