Ch. 1 - Chapter1 4.;then Differences:,andservice...

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Chapter 1 4. List five important differences between goods production and service operations; then  list five important similarities. Differences:  Goods production is something that can be touched a material thing, and service  operations is an act, a performed work, Service requires much higher level of customer  interaction with the vendor, Human labor is not of much use in a product (machinery is used  more often), but in a service is essential. Service operations are subject to greater variability of inputs than typical manufacturing  Similarities Design and operating decisions, Make decisions on locations, Work schedules,  Capacity, Allocation of scarce resources 10.  Describe each of the systems:  Craft production, mass production, and lean  production? Craft production : Is people using their skills develop a product according to the customer  desires not much technology was used only the tools needed. Low and products are developed  in small volumes. Mass production : products are developed mostly with machinery where the men who direct it  are not as skilled as craftsmen. A large volume of products comes out on this production  system. Lean production
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This note was uploaded on 07/26/2011 for the course MANA 3363 taught by Professor Cagwin,douglass during the Summer '08 term at Texas Brownsville.

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Ch. 1 - Chapter1 4.;then Differences:,andservice...

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