Ch. 1 - Chapter1 4.;then Differences:,andservice...

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Chapter 1 4. List five important differences between goods production and service operations; then  list five important similarities. Differences:  Goods production is something that can be touched a material thing, and service  operations is an act, a performed work, Service requires much higher level of customer  interaction with the vendor, Human labor is not of much use in a product (machinery is used  more often), but in a service is essential. Service operations are subject to greater variability of inputs than typical manufacturing  operations & A product can be delivered faster to the buyer than a service. Similarities Design and operating decisions, Make decisions on locations, Work schedules,  Capacity, Allocation of scarce resources 10.  Describe each of the systems:  Craft production, mass production, and lean  production? Craft production : Is people using their skills develop a product according to the customer  desires not much technology was used only the tools needed. Low and products are developed  in small volumes. Mass production : products are developed mostly with machinery where the men who direct it  are not as skilled as craftsmen. A large volume of products comes out on this production  system.
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