Ch21_Daft_NEM_AISE

Ch21_Daft_NEM_AISE - 0 Teamwork CHAPTER 21 0 Learning...

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Teamwork CHAPTER 21 0
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2 Learning Objectives Identify the types of teams in organizations. Discuss new applications of teams to facilitate employee involvement. Identify roles within teams and the type of role you could play to help a team be effective. Explain the general stages of team development. Identify ways in which team size and diversity of membership affects team performance. 0
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3 Learning Objectives (contd.) Explain the concepts of team cohesiveness and team norms and their relationship to team performance. Understand the causes of conflict within and among teams and how to reduce conflict, including the importance of negotiation. Define the outcomes of effective teams and how managers can enhance team effectiveness. 0
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4 What is a Team? Unit of 2 or more people Interact or coordinate their work To accomplish a specific goal 0
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5 The Good and Bad of Using Teams Advantages of teams include increased customer satisfaction product and service quality speed and efficiency of product development employee satisfaction
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6 The Good and Bad of Using Teams Disadvantages of teams include: initially high turnover social loafing legal risk groupthink
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7 Differences Between Groups and Teams Designated leader Individual accountability Identical purpose for group & organization Individual work products Runs efficient meetings Effectiveness=influence on business Discusses, decides, delegates work to individuals Shares/rotates leader Accountable to each other Specific team vision or purpose Collective work products Encourages open-ended discussions Effectiveness=value of collective work Discusses, decides, shares work Groups Teams 0
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8 Work Team Effectiveness Model Exhibit 21.2 0
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9 Formal Teams Vertical - composed of a manager and subordinates, sometimes called functional or command teams . Horizontal - composed of employees from the same hierarchical level but from different areas of expertise. Special-Purpose - created outside the formal organization for special projects and disband once project is completed. 0
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10 Self-Directed Team Elements Employees with several skills and functions Given access to various resources – information, equipment, machinery, and supplies needed to perform the complete task Empowered with decision making authority select new members - $ Typically permanent teams 0
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11 Teams in the New Workplace Virtual teams- consist of geographically or organizationally dispersed members linked via
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Ch21_Daft_NEM_AISE - 0 Teamwork CHAPTER 21 0 Learning...

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