communication

communication - 0 CHAPTER 20 0 Learning Objectives Explain...

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CHAPTER 20 0
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2 Learning Objectives Explain why communication is essential for effective management and describe how nonverbal behavior and listening affect communication among people. Explain how managers use communication to persuade and influence others. Describe the concept of channel richness, and explain how communication channels influence the quality of communication. Explain the difference between formal and informal organization communications and the importance of each for organizational management. 0
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3 Learning Objectives (contd.) Identify how structure influences team communication outcomes. Explain why open communication, dialogue, and feedback are essential approaches to communication in a turbulent environment. Identify the skills managers need for communicating during a crisis situation. Describe barriers to organizational communication, and suggest ways to avoid or overcome them. 0
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4 Communication In today’s turbulent environment, crisis communication is at the top of everyone’s needed-skills list. Effective communication, both within the organization and with people outside the company, is a major challenge and responsibility for managers. 0
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5 What is Communication? Process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior 0
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6 What is Communication? Manager = 80% every working day in direct communication with others – 48 min/hour Manager = 20% every work day in communication in the form of reading and writing -12 min/hour
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7 The Manager as Information Nerve Center Manager as Monitor Information processor Communicator Feedback Manager as Disseminator Distributes information to subordinates Manager as Spokesperson Distributes information to people outside the organization Source: Adapted from Henry Mintzberg, The Nature Of Managerial Work(New York:Harper & Row, 1973),72. External Information Internal Information
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8 The Manager as Communication Champion Exhibit 20.1 0
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9 Communication Process Model Noise Sender Encodes Message Receiver Decodes Message Channel Feedback Loop (Return message decoded) (Return message encoded) Channel Exhibit 20.2 0
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10 Communication process The sender encodes the idea by selecting symbols to represent the message , which is the tangible formulation of the idea that is sent to the receiver. The message is sent through a channel , which is the communication carrier. The receiver decodes or translates the symbols to interpret the meaning of the message. Feedback occurs when the receiver responds to the sender’s communication with a return message. Without feedback, the communication is one‑way ; with feedback, it is two‑way .
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11 Communication among people Communications can breakdown if the sender and receiver do not encode or decode language in the same way.
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communication - 0 CHAPTER 20 0 Learning Objectives Explain...

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