1. Define the term “knowledge worker.” Who coined the term?
Drucker first used the term in 1959. It is generally taken to refer to workers who use,
create, modify, and/or synthesize knowledge as a fundamental part of their jobs.
2. Describe and contrast the economic, cultural, and technological changes occurring in
the digital world.
include increases in international trade, in the development of global
financial systems and currency, and in the outsourcing of labor.
include increases in the availability of multiculturalism through
television and movies; the frequency of international travel, tourism, and immigration;
the availability of ethnic foods and restaurants; and the frequency of worldwide fads and
phenomena such as Pokémon, Sudoku,
television, and MySpace.
include the development of low-cost computing platforms and
communication technologies; the availability of low-cost communication systems such as
e-mail, Skype, and instant messaging; the ubiquitous nature of low-cost global
telecommunications infrastructure like the Internet; and the enforcement of global patent
and copyright laws to spur further innovation.
3. Define the term “information systems” (IS) and explain its data, technology, people,
and organizational components.
are combinations of
that people build and use to collect, create, and distribute
, typically in organizational settings.
The technical components include the entire collection of hardware, software, and
infrastructure or network components. This also includes the data resources of the
organization. The people and organizational components include the users who interact
with the system on an ongoing basis, as well as the IT professionals who operate and