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Unformatted text preview: prevented all of the unhappy customers. Customers would have understood not being able to fly that night due to the weather conditions, they were all unhappy due to having to rebook using the customer call center, rather than using kiosks within the airport. Although the management was not prepared for what happened, how would preparation change anything that happened? The issues the occurred were all based on the technical problems. Updated technology was needed to counteract the problems that occurred. Management was indeed trying to fix things, and make programs to help, but this was not working due to the technology failing. The management was making decisions that were working perfectly before the crisis, but the issue was the technology JetBlue was using which was out of date and not capable of doing as much as what was called for this night....
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- Spring '10