Unformatted text preview: Technical Issue Team Debate JetBlue Airlines was not prepared for what was coming when their airlines were grounded and denied take off by the FAA. If the technology within the company were up to date, these issues could have been avoided. Technical Issues such as the out of date programming is the cause of the meltdown because with updated information the airlines would have been able to handle the phone calls and the customer concerns in a timelier manner. Customers were unable to re-book their own flights online, or even in the airport kiosks. If this would have been an option for the customers whose flights were denied take-off, there would have been less tie ups on the phone because all the customers had to call in and speak to an agent to re-book. In this kind of situation, the kiosks and website should have been readily available because there was no reason the customers could have avoided being grounded. It would make sense if the customer had missed the flight from being late, or not making it to the airport in time for the flight to take off. But this indeed is not the from being late, or not making it to the airport in time for the flight to take off....
View Full Document
This note was uploaded on 07/30/2011 for the course XBIS 219 taught by Professor Hann during the Spring '10 term at University of Phoenix.
- Spring '10