Unformatted text preview: pushing to get some kind of backup plan in place for a situation such as this. The call center was only capable of handling 650 calls, and a max of 900, therefore in a situation such as this the call center technology was unable to support this kind of disaster. Management should have also brought it to the attention of their superiors that the kiosks within the airport should be able to be used to rebook flights when needed. When it comes to weather, especially in the North Eastern part of the United States, it is not unusual for bad weather to show up, or even be worse than what was being called for. It should have been the place of the management to ensure that backup plans should have in place for a situation like this, and try to get upper superiors to understand the need for the upgrades of all the technology....
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This note was uploaded on 07/30/2011 for the course XBIS 219 taught by Professor Hann during the Spring '10 term at University of Phoenix.
- Spring '10