MGT3201_Mod7_jokes

MGT3201_Mod7_jokes - MGT3201 Applied Administration MGT3201...

Info iconThis preview shows pages 1–11. Sign up to view the full content.

View Full Document Right Arrow Icon
MGT3201 Applied Administration MGT3201 Applied Administration MODULE 7: BUSINESS MEETINGS
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Module 5 Module 5 differentiate between types of Call Centres based on call type understand the differences between leadership and management and how that impacts on CCs explain why it is important to correlate service and goal levels in a Call Centre to the organisation’s mission/corporate goals identify Call Centre team leader competencies and relate these to performance standards for team leaders identify environmental variables impacting on a team leader’s role in a CC list factors determining the role of Call Centre team leaders. explain the role of the manager in achieving planned outcomes in CCs
Background image of page 2
Module 6 Module 6 explain the role of the manager in achieving planned outcomes in CCs discuss the application of Managing by Objectives (MBO) in a CC environment (Quible p188, 347-348) understand the role of intra organisational information sharing in the provision of customer service in CCs understand the role that time monitoring plays in a CC explain the importance of budgeting as a component of CC management.
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
This session This session Describe a number of different types of meetings Explain the meaning of the various “meeting terminology” Discuss the responsibilities of various meetings personnel Explain how to effectively convene meetings Discuss the minute taking function Suggest a number of ways to improve business meetings Define teleconferencing, videoconferencing and audiographics Explain how to plan an effective videoconference Discuss conduct of a videoconference meeting
Background image of page 4
References References Study book Module 7 Selected Readings 7.1 – 7.6 Text pp. 293-6 Dwyer 2005 Chapter 12
Background image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Why learn about this? Why learn about this? Every organisation makes decisions - many of these are as a result of meetings Estimated that middle managers spend about 35% of their work week on meetings Estimated that senior managers spend almost 50% of their time in meetings
Background image of page 6
Common facts. .... Common facts. .... popular reputation of being unproductive and boring meetings cost valuable time & money (human capital?) if mishandled can concentrate on too many side issues conclusions may not be easily reached strong personalities may dominate no one individual accountable for decision/s
Background image of page 7

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Background image of page 8
Actual Costs. ..... Actual Costs. ..... time - salary supervision may suffer when managers attending so many meetings transportation costs, room rentals etc minutes, notes, information sheets etc meeting leader must allocate time to planning and organising meeting agendas important decisions may be delayed or mishandled because the manager is in a meeting and unavailable
Background image of page 9

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
On a positive note. ..... On a positive note.
Background image of page 10
Image of page 11
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 07/31/2011 for the course MGMT 2027 taught by Professor Shak during the Three '07 term at Queensland.

Page1 / 44

MGT3201_Mod7_jokes - MGT3201 Applied Administration MGT3201...

This preview shows document pages 1 - 11. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online