REINA_Case_3StepProcess -...

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This is an outline of the three-step writing process to apply to cases. Answer all questions directly on this  form. Then add a page break, and write your message in response to the case on the following page. For  the three-step process questions, you may use short phrases and sentences for your answers. Student name?   Amanda Reina Case number and short name for case?  Case 3. Not this Time: Letter Denying adjustments   I. Plan A. Analyze the Situation 1. What is your general purpose?   Inform on what needs to be done. 2. What is your specific purpose?   Deny debit adjustments. 3. Exactly what do you want your audience to think, feel or believe after receiving your  message?   Audience should know that their claim will be dealt with once the required  information is sent in. 4. Who is your primary audience?  Margaret Caldwell.  5. What is their background?   Bank customer. 6. How are its members different from one another?   n/a 7. How are its members similar to one another?   n/a 8. What are their reactions likely to be to your message?   Margaret should find teh receipts  and mail it to the Bank. B.
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REINA_Case_3StepProcess -...

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