ch08 - Chapter 8 Understanding the MIS Organization plus an...

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1 Chapter 8 Understanding the MIS Organization plus an introduction to Extreme Programming Managing and Using Information Systems: A Strategic Approach, 2 nd ed.
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2 Chief Information Officer (CIO) Gartner group definition of the CIO’s role: “To provide technology vision and leadership for developing and implementing IT initiatives that create and maintain leadership for the enterprise in a constantly changing and intensely competitive marketplace.”
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3 The CIO’s Responsibilities 1. Championing the organization 2. Architecture management 3. Business strategy consultant 4. Business technology planning 5. Applications development 6. IT infrastructure management 7. Sourcing 8. Partnership developer 9. Technology transfer agent 10. Customer satisfaction management 11. Training 12. Business Discontinuity/Disaster Recovery Planning
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4 Nine Essential CIO Skills: 1. Strong business orientation 2. Ability to realize benefits & manage costs and risks associated with IT 3. Ability to bridge gaps between available technologies and business needs 4. Familiarity with client’s needs 5. Strong organizational skills 6. Ability to conceive and build multiple IT projects 7. Ability to articulate and advocate for a mgmt IT vision 8. Ability to mesh with existing mgmt structure 9. Strategic enterprise vision extending beyond IT
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5 Related Job Titles CKO: Chief Knowledge Officer CTO: Chief Technology Officer CTO: Chief Telecommunications Officer CNO: Chief Network Officer CRO: Chief Resource Officer Divisional CIOs/Corporate CIO
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6 Figure 8.1 The CIO’s lieutenants Title Responsibility Chief technology officer (CTO) Track emerging technologies Advise on technology adoption Design and manage IT architecture to insure consistency and compliance Chief knowledge officer (CKO) Create knowledge management infrastructure Build a knowledge culture Make corporate knowledge pay off Chief telecommunications officer (CTO) Manage phones, networks, and other communications technology across entire enterprise Chief network officer Build/maintain internal and external networks Chief resource officer Manage outsourcing relationships Chief information security officer Insures information management practices are consistent with security requirements Chief privacy officer Responsible for processes and practices that insure privacy concerns of customers, employees and vendors are met
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7 Other Information Systems Organizational Roles IS Managers Systems Developers Business Analysts Database Administrators Operations Personnel Support Personnel Developers Webmaster, Web Designer, Web Developer, etc.
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8 Figure 8.2 IS organization roles Job Title Job Description Job Description IS Manager Implements strategy; leads systems implementation projects Understands both business and technology System Developer Writes new software applications; Upgrades and maintains existing systems Programming abilities, cross- technology knowledge, etc
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ch08 - Chapter 8 Understanding the MIS Organization plus an...

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