ch10 - Chapter 10 Project Management Managing and Using...

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1 Chapter 10 Project Management Managing and Using Information Systems: A Strategic Approach, 2 nd ed.
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2 INTRODUCTION This chapter provides an overview of what a project is and how to manage one It discusses the aspects of IT-intensive projects that make them uniquely challenging Finally, it identifies the issues that shape the role of the general manager in such projects and help them to manage risk
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3 The need for project management Standish group: 73% of all software projects are delivered late or fail to meet performance criteria Critical for companies today: the ability to adapt existing business processes faster than the competition Typical adaptation projects include: “Rightsizing” the organization Reengineering business processes Adopting more comprehensive, integrative processes
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4 The IT component of projects Virtually all projects involve an information technology component, including a computer and information flow The amount of resources to complete IT- intensive projects is increasing as these have increased in complexity Skilled IT project management is fundamental to business success.
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5 WHAT DEFINES A PROJECT?
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6 What Defines a Project? “[A] project is a temporary endeavor undertaken to create a unique product or service. Temporary means that every project has a definite beginning and a definite end. Unique means that the product or service is different in some distinguishing way from all similar products or services.” -Project Management Institute (1996)
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7 Fig. 10.1 Characteristics of operational and project work Characteristics Operations Projects Labor skills Training time Worker autonomy Compensation system Material input requirements Suppler ties Raw Materials inventory Scheduling complexity Quality control Information flows Worker-mgmt. communication Duration Product or service Low Low Low Hourly or weekly wage High certainty Longer duration More formal Large Lower Formal Less important Less important On-going Repetitive High High High Lump sum for project Uncertain Shorter duration Less formal Small Higher Informal Very important Very important Temporary Unique
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8 WHAT IS PROJECT MANAGEMENT?
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9 Project Management Project management: the application of knowledge, skills, tools, and techniques to project activities in order to meet or exceed stakeholder needs and expectation from a project. It always involves continual trade-offs; and it is the manager’s job to manage them
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10 Typical Project Management trade-offs Scope vs. Time Cost vs. Quality Identified requirements vs. Unidentified requirements User needs vs. User expectations Differing needs and expectations vs. diverse stakeholders
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11 Figure 10.2 Project Triangle Time Cost QUALITY Scope
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12 Typical Project Manager Activities Ensuring progress of the project according to defined metrics Identifying risks and assessing their probability of occurrence Ensuring progress toward deliverables within
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This note was uploaded on 07/31/2011 for the course ISM 4300 taught by Professor Staff during the Fall '08 term at University of South Florida - Tampa.

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ch10 - Chapter 10 Project Management Managing and Using...

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