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ch11 - Chapter 11 Knowledge Management Managing and Using...

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1 Chapter 11 Knowledge Management Managing and Using Information Systems: A Strategic Approach, 2 nd ed.
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2 Introduction Knowledge management is defined as the processes needed to generate, capture, codify and transfer knowledge across the organization to achieve competitive advantage
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3 Defining Knowledge Management Intellectual capital is a synonym of KM KM is related to IS in three ways: 1. IT makes up the infrastructure for KM systems 2. KM systems make up the data infrastructure for many IS applications 3. KM is often referred to as an application of IS
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4 DATA, INFORMATION , AND KNOWLEDGE
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5 Data, Information & Knowledge Data Information Knowledge Simple observations of the world: Easily captured Easily structured Easily transferred Compact, quantifiable Data with relevance and purpose: Requires unit of analysis Needs consensus on meaning Human mediation necessary Often garbled in transmission Valuable information from the human mind: includes reflection, synthesis, context Hard to capture electronically Hard to structure Often tacit Hard to transfer Highly personal to the source
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6 Figure 11.2 Taxonomy of Knowledge From H-W Kim and S. M. Kwak, Linkage of Knowledge Management to Decision Support: A System Dynamics Approach Know-why Know-what Know-how Application Procedure Information Reasoning Experience
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7 Tacit vs. Explicit Knowledge Tacit knowledge is personal, context- specific and hard to formalize and communicate Explicit knowledge can be easily collected, organized and transferred through digital means.
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8 Figure 11.3 Examples of explicit and tacit knowledge Tacit Knowledge Knowing how to identify the key issues necessary to solve a problem Applying similar experiences from past situations Estimating work required based on intuition & experience Deciding on an appropriate course of action Explicit Knowledge Procedures listed in a manual Books and articles News reports and financial statements Information left over from past projects
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9 AN EVOLVING CONCEPT
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10 Applying Knowledge Management KM is not a new concept, but one reinvigorated by IT such as collaborative systems, the Internet and intranets. KM is still an emerging discipline Ultimately, an organization’s only sustainable competitive advantage lies how its employees apply knowledge to business problems KM is not a magic bullet and can not solve all business problems.
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11 WHY MANAGE KNOWLEDGE?
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12 Factors to consider in Knowledge Management Information and knowledge have become the fields in which businesses compete. Several important factors include: Sharing Best Practice Globalization Rapid Change Downsizing Managing Information and Communication Demand Knowledge Embedded in Products Sustainable Competitive Advantage
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13 Sharing Best Practice Sharing best practice means leveraging the knowledge gained by a subset of the organization.
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