Mir_MngChange - ISM 4300 ISM Management of Information...

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ISM 4300 ISM 4300 M M anagement of Information Resources anagement of Information Resources IT Change Management
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Typical Ad Hoc Processes The squeaky wheel gets the grease Reaction to threats of failure Recover from embarrassing situations Adjust to competitive threats
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Problem Management and Tools Involves problem detection and reporting Includes correction and communication of results Requires an informal organization Tools include … Problem reports and logs Problem determination and resolution procedures Status review and reporting procedures
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Problem Report Contents Problem control number Name of problem reporter Time and duration of incident Description of problem or incident Problem category Problem severity code Supporting documentation Individual responsible Estimated repair date Action taken to recover Actual repair date Final resolution action
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Amount of Change Automation – Simply converts manual processes to electronic processes. Change is fairly small although it can affect job requirements. BPR – Business processes are completely reengineered. Can have major impacts on jobs and may affect structure. Paradigm Change – A new way of doing things. Jobs and structure change; resistance is encountered.
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Change Management What change will the application produce? What will be the impact of change? job requirements organizational structure How will change be communicated? How will employee resistance be handled?
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Applications Create Change Automation Business Process Reengineering Paradigm Change or Strategic Transition IS-Related Change Risk
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Changes and Change Management Computer centers have a continuous
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Mir_MngChange - ISM 4300 ISM Management of Information...

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