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Unformatted text preview: I think that Lei would have to start observing the workers to make sure they are doing their jobs and than make up a written reports, hand to employees on a weekly basis so that they can see how their performance measures and what needs to be correct. Also awarding them for good work would increase leadership visibility Comparing performance Lei needs to compare performance against the standards and determining deviations. She should compare the work accomplished against the expected work. She should also make it a point to compare the customer complaints to see if there are any deviations occurring now that did not happen before. .. Corrective Action By implementing the bureaucratic control system, Lei can now take the final step to ensure that operations are adjusted to achieve results, or if significant variances are discovered than Lei can take immediate action vigorous action....
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- Spring '11