This preview has intentionally blurred sections. Sign up to view the full version.View Full Document
Unformatted text preview: Disturbance Handling during Toy Recall Crisis *Mattel recalled 800,000 Fisher-Price toys during Fall 2007, as the toy industry was hit with Chinese imports containing lead. *Jerry Storch, CEO of Toys “R” Us, was the only toy retailer who testified before a Senate subcommittee during a hearing on toy safety. *Toys “R” Us developed a plan to use third-party, independent testers and test products directly off of store shelves. *The goal? Catch problems before recall is necessary. What Does It Take to Be a Manager? What Companies Look for in Managers Management Skills Mistakes Managers Make Transition to Management (The First Year) Why Management Matters Competitive Advantage through People Competitive Advantage through People Competitive Advantage through People...
View Full Document
- Fall '10