ch1 - Disturbance Handling during Toy Recall Crisis *Mattel...

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Chapter 1                  Management     What Is Management? Management  Functions Planning *Deciding where decisions will be made *Deciding who will do what jobs and tasks *Deciding who will work for whom Leading Controlling The Control Process What Do Managers Do? Kinds of Managers *Top Managers *Middle Managers *First-Line Managers *Team Leaders Top Managers *Chief Executive Officer (CEO) *Chief Operating Officer (COO) *Chief Financial Officer (CFO) *Chief Information Officer (CIO) Responsibilities of Top Managers Middle Managers *Plant Manager *Regional Manager *Divisional Manager Responsibilities of Middle Managers First-Line Managers *Office Manager *Shift Supervisor *Department Manager Responsibilities of First-Line Managers
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Responsibilities of Team Leaders Mintzberg’s Managerial Roles Managerial Roles Managerial Roles Managerial Roles
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Unformatted text preview: Disturbance Handling during Toy Recall Crisis *Mattel recalled 800,000 Fisher-Price toys during Fall 2007, as the toy industry was hit with Chinese imports containing lead. *Jerry Storch, CEO of Toys R Us, was the only toy retailer who testified before a Senate subcommittee during a hearing on toy safety. *Toys R Us developed a plan to use third-party, independent testers and test products directly off of store shelves. *The goal? Catch problems before recall is necessary. What Does It Take to Be a Manager? What Companies Look for in Managers Management Skills Mistakes Managers Make Transition to Management (The First Year) Why Management Matters Competitive Advantage through People Competitive Advantage through People Competitive Advantage through People...
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ch1 - Disturbance Handling during Toy Recall Crisis *Mattel...

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